70 Percent of FTSE 250 Reviewing Business Process Outsourcing as
Viable Sourcing Strategy
LONDON--(BUSINESS WIRE)--Dec. 7, 2006--Realising the competitive
benefits of outsourcing, U.K.-based companies increasingly are moving
beyond transactional processes to outsource more complex,
knowledge-based processes such as financial modeling and analytical
support, Neeraj Bhargava, Group Chief Executive Officer of WNS Global
Services, a leading offshore business process outsourcing (BPO)
provider, said today.
WNS Global Services is the operating unit of WNS (Holdings)
Limited (NYSE:WNS).
Mr. Bhargava made his remarks at a roundtable meeting of chief
information officers and other corporate executives discussing ways
U.K. companies could maximise their outsourcing investment. The
roundtable, "Creating Value Through Partnerships," was organised by
WNS and in association with IDC, the premier global provider of market
intelligence, advisory services, and events for the information
technology, telecommunications, and consumer technology markets.
"Outsourcing offers specialised industry and functional expertise,
predictable cost and risk management and increased efficiencies," Mr.
Bhargava said. "It also allows executives to refocus time on core
capabilities, but the definition of 'core' is slowly beginning to
evolve. Today's executives are finding that offshore providers can
complete increasingly complicated functions such as market analysis,
financial modeling and customer management. Operating on a 24x7 basis,
BPO providers increase the velocity of information, thereby providing
a significant competitive advantage."
Mr. Bhargava told the group that industry revenues generated by
knowledge-based services are expected to grow to $5 billion in 2010
from $1.2 billion in 2006. Approximately 40,000 BPO analysts in India
currently are involved in these services, he said, and the total is
expected to grow to approximately 87,000 by 2010.
Roundtable attendees also heard that, according to IDC research,
more than 70 percent of FTSE 250 companies currently are reviewing BPO
as a viable sourcing strategy.
One of WNS' two functional business units, Knowledge Services
provides sales and marketing, customer management, business planning
and advisory services to clients across WNS' industry specialisations
in travel, banking, financial services and insurance. Team members
include many individuals with graduate degrees in statistics,
management or accounting. Clients include several of the world's
leading investment banks, the world's fourth-largest market research
organisation, one of the world's leading research-based pharmaceutical
and healthcare companies and one of the world's largest communications
services groups.
About WNS:
WNS is a leading provider of offshore business process
outsourcing, or BPO, services. We provide comprehensive data, voice
and analytical services that are underpinned by our expertise in our
target industry sectors. We transfer the execution of the business
processes of our clients, which are typically companies located in
Europe and North America, to our delivery centers located primarily in
India. We provide high-quality execution of client processes, monitor
these processes against multiple performance metrics, and seek to
improve them on an ongoing basis.
WNS ADSs are listed on the New York Stock Exchange. For more
information, please visit our website at www.wnsgs.com
CONTACT: U.K./U.S.
The Torrenzano Group
Mike Geczi, +1 212-681-1700 ext. 156
mgeczi@torrenzano.com
or
India
20:20 Media
Amrit Ahuja, +91 (11) 269-33-291
amrit@2020india.com
SOURCE: WNS Global Services