MUMBAI, India--(BUSINESS WIRE)--June 20, 2007--WNS (Holdings)
Limited (NYSE: WNS), a leading provider of offshore business process
outsourcing (BPO) services was the top ranked Indian outsourcing
provider according to the 4th annual Black Book of Outsourcing Survey
conducted by the Brown Wilson Group, a leading industry analyst. The
survey, yielding over 22,000 responses from buyers of outsourcing
services, is widely accepted as the single industry measure of
unbiased client satisfaction.
WNS also made dramatic gains in this year's ranking, overtaking
numerous other outsourcing providers to improve on its 26th place 2006
ranking to its new position as #3.
WNS was awarded perfect 10s in the four attributes scored by the
Survey: level commitment, corporate direction, leadership impact, and
human capital performance. According to the Survey's methodology, a 10
score is defined as having "overwhelming exceeded client
expectations."
"Given the broad nature of this survey and the number of
respondents, this survey represents the 'people's choice awards' for
our industry," said Neeraj Bhargava, WNS Group chief executive
officer. "Consequently, we are very gratified that the market
recognizes our fundamental differentiation, hears our pure-play BPO
message, and responds to our business model, one that concentrates not
only on costs, but builds on our deep domain knowledge, and partners
seamlessly with clients to deliver services that directly support
their business strategy," he concluded.
In the comments section of the report, the Survey says, "WNS
executes an aggressive BPO strategy that gained record profitability,
plus high client satisfaction via fast ramp-ups and key industry
expansions, including the strategic acquisition of Marketics KPO."
The Black Book of Outsourcing Survey identifies the top 50
outsourcing companies and offers an industry-wide look at trends and
client relationships to assist companies that are seeking outsourcing
suppliers. The Survey, conducted from January through April of 2007,
ranks the suppliers based on responses from those involved in
outsourcing decision-making. It was released Friday, June 15.
About WNS
WNS is a leading provider of offshore business process
outsourcing, or BPO, services. We provide comprehensive data, voice
and analytical services that are underpinned by our expertise in our
target industry sectors. We transfer the execution of the business
processes of our clients, which are typically companies located in
Europe and North America, to our delivery centers located primarily in
India. We provide high-quality execution of client processes, monitor
these processes against multiple performance metrics, and seek to
improve them on an ongoing basis.
WNS ADSs are listed on the New York Stock Exchange. For more
information, please visit our website at www.wnsgs.com
CONTACT: U.S.:
The Torrenzano Group
Al Bellenchia, +1 212-681-1700, ext. 156
albellenchia@torrenzano.com
or
India:
20:20 Media
Amrit Ahuja, +91 (11) 269-33-291
amrit@2020india.com
SOURCE: WNS (Holdings) Limited